Placing a 911 call can feel stressful and overwhelming. Knowing what to expect from the 911 call taker can help get the emergency crew when and where they are needed. The following steps can help your 911 call go smoothly. "Do I dial 911, or 9-911?" Make sure your employees know your company's dialing rules when calling 911. Does your building require a special code or outside line access number? Post 911 dialing rules near employee's phones to minimize confusion in an emergency situation. "Click, click, Hello?" Once on the line with the 911 call taker, do not hang up. The situation may require them to transfer you to the proper call center, and you may hear clinking noises. "What is your location?" Although the 911 systems usually can determine the calls origin, the 911 call taker will need to confirm your location. Answer the questions clearly and calmly, and do your best to explain the exact location within the building of the victim. "What is taking so long?" It may seem as though the 911 call is taking a long time, but emergency help is most likely already being dispatched while you are still talking. "Clear!" Inform the 911 call taker if your company has an automated external defibrillator, or AED. The call taker may give you directions on when and how to use the device and help in administering CPR. Ask for clarification if you don't understand. "Good bye." Do not hang up until the call taker instructs you to do so. "Right this way!" It's a good idea to send someone to the front of the building to meet the emergency crew and escort them to the victim.
Visit www.safetymax.com for recent updates and more information on emergency plans, fire life safety training, building evacuation, and other services.
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